Here’s the Cancellation and Refund Policy for SS Handicraft:

Cancellation and Refund Policy

Effective Date: 14-01-2025

At SS Handicraft, we strive to provide our customers with high-quality products and an excellent shopping experience. Please read our Cancellation and Refund Policy below to understand how cancellations, returns, and refunds are handled.

1. Order Cancellation

You can cancel your order under the following circumstances:

• Before Shipping:
  If your order has not yet been shipped, you may cancel it by contacting us directly at 9829253734 or info@sshandicraft.com. We will initiate a full refund once the cancellation request is confirmed.

• After Shipping:
  Once the order has been shipped, you will need to follow the Return and Refund procedure (outlined below). Cancellation requests after shipment cannot be processed.

2. Refund Policy

Refunds are processed under the following conditions:

• If You Receive the Wrong Item:
  If the product you receive is incorrect, damaged, or defective, we offer a full refund or replacement at no extra cost. Please contact our customer service team at 9829253734 or info@sshandicraft.com within 7 days of receiving the product. You will need to provide clear photographs of the item, packaging, and any relevant damage.

• If the Product Is Not as Described:
  If the product received does not match its description on the website or is defective, please notify us immediately. We will either replace the product or refund the full amount paid, including shipping costs, once the product is returned to us.

• Refund Process:
  Once we receive the returned product, a refund will be processed within 7 business days to your original payment method. Please note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

3. Return Policy

• Return Eligibility:
  You may return the product within 7days from the delivery date. To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all tags and labels intact.

• Non-Returnable Items:
  Some products, such as personalized or custom-made items, may not be eligible for return. These items will be specified as non-returnable on the product page.

• Return Shipping Costs:
  The customer is responsible for the return shipping cost unless the product is faulty or incorrect. We recommend using a trackable shipping service for returns to ensure the product is safely returned.

4. How to Request a Cancellation or Refund

To initiate a cancellation or request a refund, please follow these steps:

1. Contact Us:
   Call us at 9829253734 or email us at info@sshandicraft.com with your order number and reason for cancellation or refund.

2. Return Instructions:
   If the request is approved, we will send you instructions for returning the product.

3. Processing Your Request:
   Once we receive the returned item, we will inspect it and process your refund or replacement, as applicable.

5. Exceptions to the Refund Policy

• Products that are used or damaged after being received may not be eligible for a refund or exchange.
• Sale or discounted items may not be eligible for a refund unless defective.

6. Refund Timelines

Refunds will be processed within 7 business days of receiving the returned item. Please allow up to 7 additional business days for the amount to reflect in your account, depending on the payment method.

7. Contact Information

For any cancellation or refund inquiries, please reach out to us at:

• Phone: 9829253734
• Email: info@sshandicraft.com
• Address: 39, Sarveshwar Nagar, Ajmer Road, Beawar (Raj.) - 305901

Thank you for shopping at SS Handicraft! We value your business and are dedicated to providing you with the best service.