Shipping and Delivery Policy

Effective Date: 14-01-2025

Thank you for choosing SS Handicraft for your purchase. We are committed to providing you with high-quality products and a seamless shopping experience. Below is our Shipping and Delivery Policy to help you understand how we handle shipping and deliveries.

1. Shipping Methods and Delivery Timeframes

We offer a variety of shipping options to ensure your order arrives safely and promptly. Shipping times may vary depending on your location, the items ordered, and the shipping method selected.

• Standard Shipping:
  Delivery within 7 business days from the order date (for domestic shipments).
  Delivery time for international shipments will vary based on the destination.

• Expedited Shipping:
  Faster delivery within 7 business days from the order date. Additional charges may apply.

• Same-Day Dispatch:
  For orders placed before Saturday on weekdays, we will aim to dispatch your order on the same day. Orders placed after the cutoff time or on weekends and holidays will be dispatched on the next business day.

Please Note: Delivery times are estimates and may be subject to delays due to factors such as weather, holidays, or courier issues. We will notify you of any significant delays.

2. Shipping Costs

• Domestic Shipping:
  Shipping costs will be calculated at checkout based on your location, the size of your order, and the chosen shipping method.

• International Shipping:
  For international shipments, shipping costs will be calculated based on the destination and the weight of the package. Import duties, taxes, and other fees are the responsibility of the recipient.

3. Order Processing and Handling

• All orders are processed within 7 business days of receiving payment.
• You will receive an email confirmation once your order is dispatched, including tracking information if available.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking details (if applicable). You can track your order using the provided tracking number through the respective courier service's website.

5. Shipping Restrictions

• We currently ship to [India].
• Some items may have restrictions based on size, weight, or destination. If this is the case, you will be notified during checkout.

6. Lost or Damaged Shipments

We take every precaution to ensure that your order arrives safely. However, in the event of a lost or damaged shipment, please contact our customer service team immediately at 9829253734 or info@sshandicraft.com. We will assist you in resolving the issue by contacting the courier and initiating an investigation if necessary.

• Damaged Items:
  If your item arrives damaged, please contact us within 7 days of delivery with clear photographs of the damaged item and packaging. We will arrange for a replacement or refund as appropriate.

• Lost Shipments:
  If your shipment is lost in transit, please inform us within 7 days of the expected delivery date. We will help you file a claim with the shipping carrier.

7. International Shipping and Customs Duties

• International shipments may be subject to customs duties, taxes, and import fees, which are determined by the destination country. These fees are the responsibility of the recipient and will be collected at the time of delivery.
• We recommend checking with your local customs office to understand the potential charges before placing an order.

8. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address details. If you notice any discrepancies in your shipping address after placing an order, please contact us immediately at 9829253734 or info@sshandicraft.com to make the necessary changes.

9. Delivery to P.O. Boxes and APO/FPO Addresses

We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.

10. Contact Us

If you have any questions or concerns about your order or our shipping and delivery process, please feel free to contact our customer support team at:

• Phone: 9829253734
• Email: info@sshandicraft.com
• Address: 39, Sarveshwar Nagar, Ajmer Road, Beawar (Raj.) - 305901

We are happy to assist you!

Thank you for choosing SS Handicraft! We look forward to serving you.